Company Name: The Trade Marketing People
Trading As: The Trade Marketing People App (“TMP App”)
Registered Address: Unit 3, Harmills Business Park, 43 Strickland Street, Hull, HU3 4AD
Email: [email protected]
1. Introduction
This Privacy Policy explains how The Trade Marketing People (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you use The Trade Marketing People App (“the App”).
By using the App, you agree to this Privacy Policy. If you do not agree, please discontinue using the App.
2. Information We Collect
We may collect the following types of information:
a. Information You Provide
Name, email address, phone number, and business details when you register an account.
Billing details and payment information for subscriptions.
Messages, forms, and data you upload or send through the App (e.g., customer contacts, leads, conversations).
b. Automatically Collected Information
Device and usage data such as IP address, browser type, operating system, and access times.
Activity logs, including pages visited and actions taken in the App.
Cookies and analytics data to improve functionality and performance.
c. Third-Party Data
If you connect third-party accounts (e.g., Facebook, Instagram, Google, or WhatsApp), we may receive basic profile and connection data from those services in accordance with their permissions and privacy policies.
3. How We Use Your Information
We use your information to:
Provide and maintain the App’s functionality.
Manage user accounts and process payments.
Send service updates, invoices, and security notifications.
Improve performance and develop new features.
Respond to support requests or feedback.
Ensure compliance with legal and regulatory obligations.
We do not sell, rent, or trade your data to third parties.
4. Legal Basis for Processing
We process your data under one or more of the following lawful bases:
Contract: To deliver the services you have subscribed to.
Consent: When you opt in to marketing or integrations.
Legal obligation: To comply with UK law or tax requirements.
Legitimate interests: To improve our services and protect against misuse or fraud.
5. Data Storage and Security
Your information is stored on secure servers operated by trusted providers, including our software infrastructure partners (such as Go High Level and its sub-processors).
We use industry-standard encryption, firewalls, and access controls to protect your data.
Only authorised personnel have access to personal information.
6. Data Sharing
We may share limited data with:
Service providers who assist us with hosting, payments, or analytics (all under data-processing agreements).
Third-party integrations you choose to enable (e.g., Meta, Google, WhatsApp).
Legal authorities if required to comply with law, court orders, or investigations.
We do not allow any third party to use your data for their own marketing purposes.
7. International Transfers
Some data may be processed outside the UK or European Economic Area (EEA) by our trusted partners.
In such cases, we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place to protect your information.
8. Data Retention
We retain your information only for as long as necessary to provide our services or comply with legal obligations.
When your account is closed, we will delete or anonymise your data within a reasonable timeframe, except where retention is required for legal or accounting purposes.
9. Your Rights
Under the UK GDPR, you have the following rights:
Access – Request a copy of the personal data we hold about you.
Correction – Request correction of inaccurate or incomplete data.
Deletion – Request deletion of your data (“right to be forgotten”).
Restriction – Ask us to limit processing in certain situations.
Data portability – Request transfer of your data to another provider.
Objection – Object to processing based on legitimate interests.
To exercise these rights, contact [email protected].
We may ask for proof of identity before fulfilling requests.
10. Cookies and Tracking Technologies
The App and its web version may use cookies or similar tracking tools to:
Maintain session logins and preferences.
Measure performance and improve user experience.
Support integrations (e.g., Facebook Pixel, Google Analytics).
You can disable cookies through your browser settings, though some features may not function properly.
11. Marketing Communications
We may send you service or marketing emails related to your account.
You can opt out of non-essential marketing messages at any time using the unsubscribe link in our emails or by contacting [email protected].
12. Children’s Privacy
The App is intended for business users aged 18 and over.
We do not knowingly collect personal information from minors.
If you believe a child’s data has been submitted, please contact us for prompt removal.
13. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available within the App or on our website.
Continued use after updates constitutes acceptance of the revised policy.
14. Contact Information
If you have any questions, concerns, or data requests, please contact:
📧 [email protected]
📍 43 Strickland Street, Hull, HU3 4AD
If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.